He really put me on the stop when he asked me for a golden rule for attendance (class room) training. I had to think it over a bit and came up with one, create activity. If you are a trainer or a trainee I think this is a must, I shall explain.
I have always liked the SWOT for its sheer simplicity. It’s a tool which allows any sized group of people to work together to identify what the next focus can be for the group. It encourages all members of the group to participate, is very easy to facilitate and usually ensures a high level buy-in from the participants.
In this post I will share with you what you should and should not do before, during and after your visit to a customer. There is a lot within, I am sure, you can apply to most customer visits. This post is based on my experiences and the interaction I have had with both private companies and government bodies.
In this post I will share 4 main points where differences or misunderstandings may arise within a cross-geo team and how I overcame them on my way to establishing excellent working relationships with colleagues, past and present from other countries and geographical areas. In addition, I will add one common dominator which joins us all.